Effective date: September 18, 2026. This policy explains how Bali to Komodo Seaplane (balitokomodoseaplane.com) handles the personal data you share with us when you enquire about routing between Bali and the Komodo/Labuan Bajo area.
Who operates this site
Bali to Komodo Seaplane is published and operated by Juara Holding Group. We are an independent coordination desk, not an airline, not a seaplane operator, and not a licensed financial, legal, or tax adviser. When you contact us about flights, transfers, or a combined Bali-Komodo itinerary, we arrange the relevant leg through vetted licensed partners — scheduled carriers, ground transfer operators, resorts, or yacht agents — depending on what you ask for. We never claim to be the airline or vessel operator itself, and any partner named to you during coordination is disclosed at the time, not fabricated in advance.
What information we collect
We only collect what is needed to coordinate your trip. Depending on how you reach us, this can include:
| Data category | Typical source | Why we ask |
|---|---|---|
| Full name, nationality | WhatsApp, contact form, email | Matches passenger records with the carrier or partner you’ll travel with |
| Passport number, expiry, issuing country | WhatsApp, contact form | Required for flight manifests and, where relevant, park or transfer permits |
| Passenger weight | WhatsApp, contact form | Required for small-aircraft and charter weight-and-balance calculations |
| Travel dates, group size | WhatsApp, contact form, email | Needed to check availability with carriers and partners |
| Phone number, email address | WhatsApp, contact form | So we can reply, send confirmations, and share partner contact details |
| Technical data (IP address, browser type, pages viewed) | Website analytics cookies | Understand how visitors use the site and fix broken pages |
We do not ask for or store full payment card numbers, bank account credentials, or passwords. Where a partner requires a deposit or ticket payment, that transaction happens directly with the airline, agent, or partner’s own payment channel — we do not process or retain your card details.
How we collect it
Most data arrives when you message us on WhatsApp (+62 811-3941-4563) or email (bd@juaraholding.com), or when you submit a form on this site. If you only browse the site without contacting us, we collect limited technical data through analytics cookies (see below).
Why we use it and our legal basis
Under Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP), our basis for processing is your explicit consent, given when you send us your details to request a quote or booking coordination, and our legitimate interest in responding to that enquiry. We use your data to:
- Check route and seat or vessel availability with licensed partners.
- Prepare manifests, weight sheets, or permit paperwork a carrier or park authority requires.
- Send you quotes, itineraries, and confirmations.
- Keep a record of your enquiry so we can follow up if plans change.
We do not use passport or weight data for marketing. If you separately opt in to receive travel updates by email or WhatsApp, you can withdraw that consent at any time by telling us so directly.
Who we share data with
We share the minimum necessary data with the specific fulfilment partner tied to your itinerary — for example, an airline’s booking desk, a resort’s reservations team, a yacht charter agent, or a ground transfer provider. We do not sell personal data, and we do not share it with unrelated third parties for their own marketing. Partners we introduce you to are bound by their own privacy obligations for the data they receive directly from you once you’re in contact with them.
International visitors and GDPR awareness
Many visitors to this site are travelling from the European Union, United Kingdom, Australia, or North America. If you are located in the EEA or UK, the General Data Protection Regulation (GDPR) may also apply to how your data is handled. Where GDPR applies, our legal bases mirror those above (consent and legitimate interest), and you additionally have the rights to data portability and to lodge a complaint with your local supervisory authority. Because coordination involves partners based in Indonesia, your data may be processed and stored on servers located in Indonesia; we take reasonable steps to keep it limited to what each partner needs.
Data retention
We keep enquiry and booking-coordination records for as long as needed to complete your trip and handle any post-trip questions, typically up to 24 months after your travel date, unless a partner’s own regulatory requirement (such as manifest retention for aviation safety) requires longer. After that period, we delete or anonymize the data unless you ask us to keep it for a future trip.
Cookies and analytics
This site uses standard analytics cookies to measure visits, understand which pages are useful, and detect broken links. These cookies do not collect passport numbers, names, or other data you send us privately by WhatsApp or email. You can block or delete cookies through your browser settings at any time; doing so does not affect your ability to contact us for coordination.
Your rights
Under UU PDP, and under GDPR where applicable, you can ask us to:
- Confirm what personal data we hold about you.
- Correct inaccurate details (for example, a misspelled name or passport number).
- Delete your data once your trip is complete and no retention obligation applies.
- Restrict or object to further processing.
- Receive a copy of the data you provided, in a portable format.
To exercise any of these rights, email bd@juaraholding.com or message us on WhatsApp at +62 811-3941-4563 with your name and the enquiry date so we can locate your record. We respond to verified requests within a reasonable timeframe, generally within 30 days.
Security
We limit access to enquiry data to the team members coordinating your specific trip and use standard safeguards (access controls, encrypted transmission for forms) to protect it against unauthorized access. No online system is completely risk-free, and we ask that you avoid sending full passport scans or sensitive documents over unsecured public channels where a more direct method is available.
Children’s data
This site and our coordination service are intended for adults arranging travel. If a child’s details (name, passport, weight) are included as part of a family manifest, that data is provided and consented to by the accompanying adult and used solely for the stated travel-coordination purpose.
Third-party links
Pages on this site may link to airline websites, park authority pages, or partner sites for reference. Once you leave balitokomodoseaplane.com, that site’s own privacy policy applies — we are not responsible for how third-party sites handle your data.
Changes to this policy
We may update this policy as our coordination process, partners, or applicable law change. The effective date at the top of this page reflects the most recent update. Material changes affecting how we handle passport or manifest data will be communicated to active enquiries by WhatsApp or email.
Contact us
Questions about this policy or a request regarding your data:
- WhatsApp: +62 811-3941-4563
- Email: bd@juaraholding.com
We coordinate replies through the BD desk during Indonesia business hours (WIB) and confirm receipt of any data-request email within a few business days.